Eyelit’s professional services provides our customers with the tools, guidance, and assistance they need to succeed.
Successfully setting and exceeding expectations
Eyelit’s project manager works with the customer project manager and teams from both companies using an agile methodology. Together, they plan, schedule, monitor, and mitigate problems to deploy the resulting solutions on time and within budget successfully.
Mentoring our customers
Our expert Eyelit solution architect and application specialist consultants lead As-Is and To-Be information gathering to help customers envisage the solutions to their manufacturing challenges. They collaborate on detailed requirements analysis and specifications incorporating best practices and lessons learned.
Empowering all users
Our trainers lead in-depth training and hands-on workshop sessions to quickly ramp up customer personnel to learn how to use all the flexible functionality and features of the system. Throughout the collaborative project, users also gain the expertise to implement, sustain, and adapt solutions.
Realizing the vision of the solution
The services team works hand in hand with customers to configure the modules. The project often includes integrating the software with equipment and other factory and enterprise systems.
Here to help
Our friendly support team is available during regional hours to help resolve product issues. Emergency 24×365 support is an option, as is Gold Level Support for personalized care. Our Service Desk portal enables easy sharing of information and visibility of real-time status updates from the support, development, and quality assurance teams.
Have it your way
Eyelit is renowned for its partnership with customers to tailor the software to meet your evolving needs and adapt our customer-driven product roadmap.
Have us take care of it
Eyelit offers a full range of managed services to install, upgrade, adapt, monitor, back up, and tune your system.
Utilize the cloud
Eyelit can host the system for you in remote data centers for customers who prefer not to have systems on-premises.