Look Inside

Services

Eyelit’s professional services provides our customers with the tools, guidance, and assistance they need to succeed.

Project Management

Successfully setting and exceeding expectations

Eyelit’s project manager works with the customer project manager and teams from both companies using an agile methodology. Together, they plan, schedule, monitor, and mitigate problems to deploy the resulting solutions on time and within budget successfully.

Consulting

Mentoring our customers

Our expert Eyelit solution architect and application specialist consultants lead As-Is and To-Be information gathering to help customers envisage the solutions to their manufacturing challenges. They collaborate on detailed requirements analysis and specifications incorporating best practices and lessons learned.

Training

Empowering all users

Our trainers lead in-depth training and hands-on workshop sessions to quickly ramp up customer personnel to learn how to use all the flexible functionality and features of the system. Throughout the collaborative project, users also gain the expertise to implement, sustain, and adapt solutions.

Implementation

Realizing the vision of the solution

The services team works hand in hand with customers to configure the modules. The project often includes integrating the software with equipment and other factory and enterprise systems.

Support

Here to help

Our friendly support team is available during regional hours to help resolve product issues. Emergency 24×365 support is an option, as is Gold Level Support for personalized care. Our Service Desk portal enables easy sharing of information and visibility of real-time status updates from the support, development, and quality assurance teams.

Development

Have it your way

Eyelit is renowned for its partnership with customers to tailor the software to meet your evolving needs and adapt our customer-driven product roadmap.

Managed Services

Have us take care of it

Eyelit offers a full range of managed services to install, upgrade, adapt, monitor, back up, and tune your system.

Hosting

Utilize the cloud

Eyelit can host the system for you in remote data centers for customers who prefer not to have systems on-premises.